Updating your upcoming club shipment is easy in Commerce7. Simply log in to your account on our website and navigate to My Account > Club Memberships (or Upcoming Shipments). If your current release is open for customization, you'll be able to review your shipment, swap eligible wines, add additional bottles, and update shipping preferences before the processing date. Be sure to save your changes before the customization window closes to ensure your selections are included in your shipment.

While we will make every attempt to try to accommodate your requests, we cannot guarantee that any changes can be made after the cutoff date prior to shipping.

To cancel your membership, you must fulfill a two-shipment minimum commitment and submit a request at least 3 days prior to the next scheduled release to avoid being charged.

If you cancel before receiving two shipments, you may be subject to retroactive charges for discounts received on wine purchases or tasting experiences. Upon cancellation, all club-exclusive benefits and pricing will be revoked immediately.

Orders ship from our fulfillment house in Napa, CA. Only in certain situations will orders ship directly from a winery property.

Online ordering with pickup is now available through our website. Simply shop your favorite wines as usual, proceed to checkout, and select Pickup as your delivery method instead of Shipping. Once processed, you will be able to pick up your order within 30 days. Please note that pickup orders are subject to substitution based on inventory availability.

Online orders are processed in the order they were received and will depart from our warehouse within 48 hours (about two days) from the date the order was placed. Transit times vary from state to state, and delays might occur during peak shipping periods or in inclement weather conditions. We do not ship on Saturdays, Sundays, or major holidays.

Shipping methods are selected at checkout. Once your order has shipped, barring any carrier delays, the order should arrive in the time frame of the requested shipping method. Please note that processing times are not included in shipping time and FedEx and UPS do not consider Saturday and Sunday normal business days.

All major carriers require a signature of an adult aged 21 or older to release a delivery containing alcohol. If an adult aged 21 or older is not available at the delivery address, additional delays will occur.

Federal shipping laws require all major shipping carriers to obtain a signature from an adult over the age of 21 for deliveries containing alcohol. If an adult 21 or older is not available to sign for the shipment, the carrier will attempt another delivery the next business day. After several unsuccessful attempts, package will be returned to us.

At this time, the Foley Family Wines only ships domestically and can ship wine direct to most states, though certain restrictions do apply:

• We cannot ship any wine to Arkansas, Delaware, Indiana, Mississippi, New Jersey, Oklahoma, Rhode Island, Utah, Alabama or any U.S. Territory.
• Foley Estates, Lincourt, and Two Sisters cannot ship to North Carolina or South Carolina.
• Lancaster cannot ship to South Carolina.
• Silverado Vineyards cannot ship to Missouri, or West Virginia.
• All of our International Brands can only ship to California, Florida, or Nevada.

To track your order, simply log in to your account on our website and navigate to My Account > Order History. Select the order you'd like to view to see its current status. If your order has shipped, tracking information will be available within the order details so you can follow its journey right to your door.

Unfortunately, once an order is tagged as "return to sender" by the carrier, we are not able to reroute or make any changes to the delivery. The package will be returned to the shipping location of origin. Please contact customer service or your wine club for solutions.

Orders will be returned to us if

• Delivery is unsuccessful after three attempts.
• The order was not picked up from a pickup location during the allotted time frame.
• The delivery address is incorrect (missing an apartment or suite number).
• Delivery is refused by the recipient.
• Package is damaged in transit and the carrier chooses not to complete delivery.

Please contact us right away and we will make every effort to reship your order in a timely fashion. Keep in mind that items do sell out and are subject to replacement with a reasonable substitute. If no substitute is available, or there are other complications, we will refund your order.

If your order was damaged during transit, please contact our Wine Club team at wineclub@bansheewines.com and include photos of both the package and the damaged product. Our team will review the claim and assist with an appropriate resolution.